Terms of service

Last updated: July 28, 2026

Overview

Welcome to Ovaro.

The terms “we,” “us” and “our” refer to Ovaro, operated by Bilkimashop LLC.

Ovaro operates this store and website, including all related information, content, features, tools, products and services, to provide customers with a curated shopping experience collectively referred to as the “Services.”

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information regarding your legal rights, warranty disclaimers and limitations of liability.

By visiting, interacting with or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

Section 1 — Access and Accounts

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province or jurisdiction of residence.

You also represent that you have provided any consent required to allow your minor dependants to use the Services on devices that you own, purchase or manage.

To access or use certain parts of the Services, including placing an order, you may be required to provide information such as:

  • Your name and email address.
  • Your billing and shipping addresses.
  • Your phone number.
  • Your payment details.
  • Other information needed to process your order.

You represent that all information you provide is accurate, current and complete and that you have the right to provide it.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.

You may not transfer, sell, assign or license your account to another person.

Section 2 — Our Products

We make reasonable efforts to display and describe our products accurately.

However, product colours, materials, size and appearance may vary slightly from what appears on your screen due to:

  • Device type.
  • Display settings.
  • Lighting conditions.
  • Manufacturing variations.
  • Product updates.

We do not guarantee that the appearance of a product will be exactly identical to website images or digital renderings.

Product descriptions, specifications, availability and pricing may be updated at any time without prior notice.

We reserve the right to:

  • Discontinue any product.
  • Limit product quantities.
  • Restrict sales to certain individuals, regions or jurisdictions.
  • Modify product packaging, materials or specifications where appropriate.

The Ovaro Precision Knee Strap is intended to provide general, non-invasive support during movement. It is not a substitute for professional medical diagnosis, treatment or advice.

Stop using the product and consult a qualified healthcare professional if you experience pain, numbness, tingling, swelling, skin irritation or worsening discomfort.

Section 3 — Orders

When you place an order, you are submitting an offer to purchase products from Ovaro.

We reserve the right to accept, decline, limit or cancel an order at our discretion, including in cases involving:

  • Suspected fraud.
  • Incorrect pricing.
  • Product unavailability.
  • Payment authorization issues.
  • Shipping restrictions.
  • Errors in product or order information.

An order is not considered accepted until we confirm acceptance and successfully process payment.

Please review your order carefully before submitting it. Once an order has entered processing, we may be unable to modify or cancel it.

If we decline, modify or cancel your order, we will attempt to notify you using the email address, billing address or phone number provided during checkout.

All returns and refunds are governed by our Returns & Refunds Policy.

You represent that products purchased through the Services are intended for your personal or household use and not for unauthorized commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts and promotional offers may change without notice.

The price charged will be the price displayed at the time your order is submitted and confirmed in your order confirmation email.

Unless stated otherwise, listed prices may not include:

  • Sales taxes.
  • Shipping fees.
  • Handling fees.
  • Customs duties.
  • Import taxes.
  • Other charges imposed by local authorities.

You are responsible for any customs duties, import fees or taxes applicable in your destination country, unless we expressly state otherwise.

Promotions may be subject to separate terms. If promotional terms conflict with these Terms, the promotional terms will apply to that promotion.

You agree to provide accurate, current and complete billing, payment and account information.

You represent that:

  • The payment information you provide is accurate.
  • You are authorized to use the selected payment method.
  • Your payment provider will honour the charges.
  • You will pay all applicable prices, shipping costs and taxes.

Section 5 — Shipping and Delivery

Shipping and delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers.
  • Customs procedures.
  • Incorrect or incomplete addresses.
  • Weather conditions.
  • Labour disruptions.
  • Holiday periods.
  • Events outside our reasonable control.

Once an order has shipped, you will normally receive a confirmation email with available tracking information.

You are responsible for providing a complete and accurate delivery address.

We may not be able to replace or refund orders delivered to an address entered incorrectly by the customer.

To the extent permitted by applicable law, risk of loss may pass to you once the order has been transferred to the carrier.

Nothing in this section limits any mandatory consumer rights that apply in your jurisdiction.

Section 6 — Intellectual Property

The Services and their contents are owned by or licensed to Ovaro, Bilkimashop LLC or their respective licensors.

Protected materials may include:

  • Brand names.
  • Logos.
  • Product names.
  • Product designs.
  • Text.
  • Graphics.
  • Images.
  • Videos.
  • Audio.
  • Reviews.
  • Layouts.
  • Website design.
  • Software.
  • Product photography.

These materials are protected by intellectual property laws in the United States and other jurisdictions.

You may use the Services only for lawful, personal and non-commercial purposes.

Without our prior written permission, you may not:

  • Copy or reproduce website materials.
  • Republish or distribute content.
  • Modify or create derivative works.
  • Download or store content for commercial use.
  • Publicly display or perform content.
  • Use our branding, images or product descriptions.
  • Scrape, extract or systematically collect website content.

The names Ovaro, Ovaro Precision Knee Strap, associated logos, designs and slogans are trademarks or brand assets belonging to Bilkimashop LLC or its licensors.

Shopify’s names, logos, products and services remain the property of Shopify.

All rights not expressly granted are reserved.

Section 7 — Optional Third-Party Tools

We may provide access to tools, applications or services operated by third parties.

We do not necessarily monitor, control or endorse these tools.

Access is provided on an “as is” and “as available” basis without warranties, representations or conditions of any kind.

Your use of third-party tools is at your own discretion and risk.

You should review and accept the terms and privacy policies of the relevant third-party provider before using its services.

New tools, resources or features introduced through the Services will also be governed by these Terms.

Section 8 — Third-Party Links

The Services may contain links to websites, platforms or resources operated by third parties.

We are not responsible for:

  • Reviewing third-party content.
  • Verifying its accuracy.
  • Third-party privacy or security practices.
  • Products or services purchased from third parties.
  • Losses arising from your use of third-party websites.

Accessing third-party websites is at your own risk.

Before completing a transaction with a third party, review its terms, privacy policy, return policy and business practices.

Questions or complaints concerning third-party products or services should be directed to that third party.

Section 9 — Relationship With Shopify

Ovaro is powered by Shopify, which enables us to provide the Services.

However, purchases made through our store are transactions directly between you and Ovaro, operated by Bilkimashop LLC.

Shopify is not the seller of Ovaro products and is not responsible for:

  • Product fulfilment.
  • Product quality.
  • Customer service.
  • Returns or refunds.
  • Injuries, losses or damages relating to products purchased from Ovaro.

To the extent permitted by law, you release Shopify and its affiliates from claims, damages and liabilities arising from transactions conducted directly with Ovaro.

Section 10 — Privacy Policy

Personal information collected through the Services is governed by our Privacy Policy.

Certain personal information may also be processed by Shopify under Shopify’s own privacy policy.

By using the Services, you acknowledge that information may be transmitted to Shopify and other service providers, including providers located outside your country of residence.

Please review our Privacy Policy for additional information regarding how Ovaro, Shopify and our partners collect, process and disclose personal information.

Section 11 — Feedback, Reviews and User Content

If you submit reviews, photographs, comments, suggestions, ideas, proposals or other content to us, collectively referred to as “Feedback,” you grant Ovaro and Bilkimashop LLC a worldwide, perpetual, transferable, sublicensable and royalty-free licence to:

  • Use.
  • Reproduce.
  • Modify.
  • Publish.
  • Translate.
  • Distribute.
  • Display.
  • Adapt.
  • Promote.

We may use Feedback to operate, market, improve and promote our Services and products.

You represent that:

  • You own or control the necessary rights to the Feedback.
  • Your Feedback is truthful and accurate.
  • You have disclosed any payment, discount, free product or incentive received in connection with it.
  • Your Feedback does not infringe the rights of another person.
  • Your Feedback complies with applicable law and these Terms.

We are not required to:

  • Keep Feedback confidential.
  • Pay compensation for Feedback.
  • Publish Feedback.
  • Respond to Feedback.

We may edit, refuse or remove content that we consider unlawful, misleading, abusive, defamatory, obscene, threatening, infringing or otherwise inappropriate.

You may not submit content containing malware, false identities, deceptive statements or unlawful material.

You remain responsible for the content you submit.

Section 12 — Errors, Inaccuracies and Omissions

Information appearing through the Services may occasionally contain errors, inaccuracies or omissions relating to matters such as:

  • Product descriptions.
  • Images.
  • Prices.
  • Discounts.
  • Availability.
  • Shipping charges.
  • Delivery estimates.
  • Promotional offers.

We reserve the right to correct errors, update information or cancel orders affected by inaccurate information at any time, including after an order has been submitted.

Where required by applicable law, we will provide an appropriate refund for an order we cancel.

Section 13 — Prohibited Uses

You may use the Services only for lawful purposes.

You may not use the Services:

  • For illegal, fraudulent or malicious purposes.
  • To violate laws or regulations.
  • To infringe intellectual property rights.
  • To harass, threaten, abuse or defame another person.
  • To provide false or misleading information.
  • To transmit unsolicited advertising, spam or chain messages.
  • To impersonate another person or organization.
  • To distribute viruses or malicious code.
  • To interfere with website security.
  • To scrape, crawl, spider or extract website data without authorization.
  • To collect or track personal information belonging to others.
  • To reproduce, duplicate, copy, resell or commercially exploit the Services without permission.
  • To interfere with another person’s access to the Services.

We may suspend or terminate access to the Services if we reasonably believe these Terms have been violated.

Section 14 — Termination

We may suspend or terminate your access to all or part of the Services where permitted by law, including where:

  • You violate these Terms.
  • Your activity creates security or legal risks.
  • We discontinue the Services.
  • Fraudulent or abusive conduct is suspected.

You remain responsible for amounts owed before termination.

Provisions that should reasonably survive termination will remain in effect, including those concerning:

  • Intellectual property.
  • Feedback.
  • Disclaimers.
  • Limitation of liability.
  • Indemnification.
  • Governing law.
  • Privacy.
  • Outstanding payments.

Section 15 — Disclaimer of Warranties

Information provided through the Services is made available for general informational purposes.

We do not guarantee that all information will always be accurate, complete, current or suitable for your individual circumstances.

Product-related information is not medical advice and should not be used as a substitute for diagnosis or treatment by a qualified healthcare professional.

Except where otherwise required by law, the Services and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim express and implied warranties, including warranties of:

  • Merchantability.
  • Merchantable quality.
  • Fitness for a particular purpose.
  • Durability.
  • Title.
  • Non-infringement.
  • Uninterrupted or error-free access.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the exclusions apply only to the maximum extent permitted by law.

Nothing in these Terms excludes consumer warranties or protections that cannot legally be excluded.

Section 16 — Limitation of Liability

To the fullest extent permitted by applicable law, Ovaro, Bilkimashop LLC and their affiliates, directors, officers, employees, agents, contractors, service providers and licensors will not be liable for:

  • Indirect damages.
  • Incidental damages.
  • Special damages.
  • Punitive damages.
  • Consequential damages.
  • Lost profits.
  • Lost revenue.
  • Lost savings.
  • Loss of data.
  • Replacement costs.

This limitation applies to claims arising from:

  • Your use of the Services.
  • Your inability to use the Services.
  • Products purchased through the Services.
  • Errors or omissions in website content.
  • Loss or damage resulting from content made available through the Services.

These limitations do not apply where liability cannot legally be excluded or limited, including certain rights available under consumer protection law.

Section 17 — Indemnification

To the extent permitted by law, you agree to indemnify, defend and hold harmless Ovaro, Bilkimashop LLC, Shopify and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from third-party claims, losses, liabilities and reasonable legal fees arising from:

  • Your breach of these Terms.
  • Your violation of applicable law.
  • Your infringement of another person’s rights.
  • Your misuse of the Services.

We will notify you of an applicable claim where reasonably possible.

We may control the defence and settlement of the claim, but we will not agree to a settlement imposing non-monetary obligations on you without your reasonable consent.

You agree to cooperate in the defence of covered claims.

Section 18 — Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The unenforceable portion will be treated as severed from the Terms without affecting the validity of the remaining provisions.

Section 19 — Waiver and Entire Agreement

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

These Terms, together with policies and operating rules published through the Services, constitute the entire agreement between you and us regarding your use of the Services.

They replace prior or contemporaneous agreements, communications and proposals concerning the Services.

Any ambiguity in these Terms will not automatically be interpreted against the party that drafted them.

Section 20 — Assignment

You may not assign, transfer or delegate your rights or obligations under these Terms without our prior written consent.

Any unauthorized attempted assignment is void.

We may assign or transfer these Terms and our rights or obligations in connection with a business restructuring, sale, merger or other legitimate business transaction, subject to applicable law.

Section 21 — Governing Law

These Terms and any separate agreements through which we provide the Services are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law principles.

However, this governing-law clause does not deprive consumers of mandatory protections available under the laws of their province, territory, state or country of residence.

Section 22 — Headings

Headings are provided for convenience and organization only.

They do not limit or otherwise affect the interpretation of these Terms.

Section 23 — Changes to These Terms

You may review the current version of these Terms at any time on this page.

We may update, modify or replace all or part of these Terms by publishing a revised version on our website.

We will update the “Last updated” date when changes are made.

Where required by law, we will provide additional notice of material changes.

Your continued use of the Services after revised Terms become effective constitutes acceptance of those changes, except where additional consent is required by law.

Section 24 — Contact Information

Questions regarding these Terms of Service should be sent to:

Ovaro
Operated by Bilkimashop LLC

Email: support@myovaro.com

Registered business address — administrative purposes only:

412 West 7th Street
Clovis, New Mexico 88101
United States