Returns & Refunds
We want you to feel confident when choosing Ovaro. That’s why the Ovaro Precision Knee Strap comes with a 60-day satisfaction guarantee.
If you’re not completely satisfied with your purchase, you may request a return within 60 days of receiving your order.
Return Eligibility
To qualify for a return, the product must be clean, undamaged and returned in its original condition, with all original packaging.
The knee strap may be briefly tried on indoors to check the fit. However, items showing signs of extended wear, outdoor use, damage, staining or improper handling may not be eligible for a refund.
Please contact our support team before sending your item back so we can provide the correct return instructions and address.
How to Request a Return
To begin a return, contact us through our Contact Us page or email us at:
Please include your order number and the reason for your return. Our team will provide you with the next steps.
Refunds
Once your return has been received and approved, your refund will be issued to the original payment method used at checkout.
Please allow a few business days for the refund to appear on your bank or card statement. Processing times may vary depending on your payment provider.
Shipping Information
Orders are typically processed and delivered within 7–10 business days.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Delivery times may vary depending on the destination, carrier and peak periods.
Questions?
For questions about your order, return or refund, contact our support team at:
We’re here to help.
